COVID-19 (Coronavirus)

COVID-19 (coronavirus): how we’re responding 

The safety of our community, customers and staff is our top priority. 

Our staff monitor and respond to the global COVID-19 pandemic daily. 

It has had a major impact on our services and events, but we continue to operate essential services like waste collection uninterrupted. 

We take advice on all public health matters from the State and Federal Government and comply with official restrictions as announced by relevant parties. 

For more information

  • Visit the Australia Government website to learn more
  • Visit the NSW Government Health website to learn more 

We have also adopted our own precautionary measures to protect members of the community, our volunteers and our staff. We have closed a number of services and facilities which are listed below.

Our staff are following the latest public health and hygiene advice from state and federal governments. 

Remember, you can still access many of our services online.

COVID-19 FREE Testing Clinics

Now open seven days 9am-5pm at Queanbeyan District Hospital & Health Service. More information here(PDF, 263KB) .

List of all impacted Council services

 

Service/facility

Open/closed

Animal Management Facility
status-icon-open.png
Aquatic centres and pools 
status-icon-open-with-conditions.png
Open for bookings
Queanbeyan indoor pool
 
status-icon-open-with-conditions.png
Special conditions
Bushfire recovery centre 
status-icon-open.png
Buy-back facilities at Waste Transfer Stations 
status-icon-open-with-conditions.png
Cashless
Cemeteries 
status-icon-open.png
Community Centres 
status-icon-open-with-conditions.png
Special conditions
Customer service centres (including the Mayor/GM's office and Queanbeyan Depot 
status-icon-open-with-conditions.png
Cashless
Development application lodgement and assessment 
status-icon-open.png
Dog off lead areas 
status-icon-open.png
Facilities managed by S355 Committees 
status-icon-open-with-conditions.png
 Subject to committee providing
Council with a Covid-safe plan
Family Day Care and Aboriginal Pre-School
status-icon-open.png
Galleries
status-icon-closed.png
Indoor Sports Centre 
status-icon-closed.png
Lanyon Drive Cemetery Office 
status-icon-closed.png
Libraries  status-icon-open.png
Other Council-managed indoor venues 
status-icon-closed.png
Outdoor gyms
status-icon-open.png
Playgrounds
status-icon-open.png
Public toilets
status-icon-open.png
QPRC call centre and online chat
status-icon-open.png
Kerbside rubbish collection (red, green and yellow bins)
status-icon-open.png
Continuing
Saleyards 
status-icon-open-with-conditions.png
Information on required
guidelines here.(PDF, 32KB)
The Q - Performing Arts Centre
status-icon-closed.png
Visitor Information Centres
status-icon-open.png
Waste Transfer Stations and Waste Minimisation Centre 
status-icon-open-with-conditions.png
Cashless
Waterwise program 
status-icon-open.png
status-icon-open.png = open 
status-icon-open-with-conditions.png = open with conditions 
status-icon-closed.png = closed 

 

From 15 May 2020, Queanbeyan-Palerang Regional Council’s playgrounds, outdoor gyms, dog off lead areas and skate parks reopened. More information here.

From 1 June, Council reopened of its customer centres and libraries. To improve safety for customers and staff, the Queanbeyan customer centre will be relocated to the foyer of The Q. There will also continue to be restrictions to ensure the safety of our community. More information here.

What help is available for business?

The COVID-19 situation is presenting all of us with serious challenges, especially our businesses

A range of support measures have been put in place for businesses and individuals by the Federal and State Governments and businesses are encouraged to visit the following sites

We have reviewed our Financial Assistance Policy and the draft policy is currently open for comment on YourVoice here.

If you are experiencing financial difficulty as a result of COVID-19 you can apply for rate relief by completing the Rate Relief Hardship Assistance form which can be completed online here.

 

For food businesses, register for a FREE 45 minute one-on-one mentoring session (via Zoom web meeting) with food retailing experts Brain and Poulter and get some valuable help to transition to takeaway and delivery. You can register at: https://www.picktime.com/brainandpoultercovid19triage  

Any local business that needs assistance to navigate the current crisis and position themselves to continue trading and maximise opportunities when the situation eases should check out: https://investqueanbeyanpalerang.com.au/crisis/

NSW Government Small Business Grants

The NSW Government is providing financial support of up to $10,000 to ease pressures on small businesses and non-profit organisations suffering as a result of COVID-19. Applications of this grant are now open for eligible businesses. Further details including; eligibility and how to apply can be found on the Service NSW website.

Information for food businesses

We are keeping residents updated on those businesses providing takeaway options via the Visit Queanbeyan-Palerang at https://visitqueanbeyanpalerang.com.au/takeaway-and-delivery-in-queanbeyan-palerang. Food businesses can register on this page to be included.

We have also developed a Factsheet for food businesses which you can download here(PDF, 327KB) .

 

What help is available for residents and ratepayers?

Council agreed at to range of measures to assist residents and ratepayers: 

  • Extend the modified approach to apply for hardship relief to residential and business ratepayers, enabling employees who have lost their jobs and businesses that have closed or have been restricted trade as a consequence of Government orders. That same relief continues to apply for farmland rate properties as a consequence of the drought, and other properties damaged or destroyed as a consequence of the bushfires
  • The relief options include deferral of rate instalments and extending regular rate payments over two years, and the waiver of interest charges, under approved payment plans
  • Defer the proposed Bungendore and Braidwood stormwater levy ($20 per year) and associated works by a year
  • Work with local service providers for a coordinated COVID/Bushfire neighbourhood program in support of vulnerable members of the community to assist drop offs, call ins and the like

If you are experiencing financial difficulty as a result of COVID-19 you can apply for rate relief by completing the Rate Relief Hardship Assistance form which can be completed online here.

COVID Kindness

Times are tough right now. We can put you in touch with services that can help during the COVID-19 pandemic. We have access to services and groups who can help with:

  • collecting food, medication and other supplies 
  • ideas for activities for fitness or for children 
  •  concerns you might have about friends
  • family or neighbours a friendly chat about any worries you have

Let us know how we can help you by emailing us at: covid@qprc.nsw.gov.au or phone 1300 735 025 (select Option 2 for COVID support). If you would like more information download the flyer here(PDF, 119KB).