Rates and payments
Rates are Council's main source of income. We use rate income to maintain and improve services and facilities for the community. We operate under the base rating structure. Base rates enable each property to pay a similar amount for basic service provision and then the balance of the rate assessment is determined on the value of the property (excluding value of dwelling).
All NSW councils operate under the rate pegging system. Under this system, councils are restricted in how much they can increase their rate base by each year. The NSW Independent Pricing and Regulatory Tribunal determines the rate peg amount for councils. For 2019-20, the rate peg is 2.7%. This means that Council’s rate base can increase by 2.7% (excluding additional properties). Further information can be found on the IPART website.
Valuation of properties
The NSW Valuer General conducts valuations of properties in NSW. As mentioned above, the value of your property (excluding dwelling value) is used to calculate the amount of rates you pay. Depending on the outcome of the valuation, your rates charges may increase more than the rate peg amount, or may decrease. Further information is available on the Valuer General's website.
Special Rate Variation
The former Queanbeyan City Council gained approval for an ongoing Special Rate Variation of 5.8% to fund maintenance and upgrades to roads, footpaths and parks and sportsfields. A successful SRV application is the only way councils can increase their rate income above the rate peg amount. The one-off 5.8% increase was applied in 2011-12 and since then rates in the former Queanbeyan area have only increased by the rate peg amount.
Rate path following merger
Following the merger of Queanbeyan and Palerang councils, and all other merged councils in NSW, the NSW Government announced a four-year freeze on the rate path for all merged councils. This means that until 2020, all merged councils can not increase rates above the rate peg and must continue along existing rating paths. Both the former Queanbeyan and Palerang councils had applied the maximum rate peg amount before the merger and this path will be in place for the four years following the merger. Council will be working to harmonise rates across the new Local Government Area in the lead up to the 2020-21 financial year.
Residents can register to receive rates instalment notices electronically from Council. There is no charge for this service and you can check your notices at any time. You can also print, save and email all of your information. Once registered, rates notices will no longer be sent by mail and you will receive it by email approximately one month before due date.
Information for residents living in the Palerang former Local Government Area
You can register online to receive your rate and instalment notices electronically here.
A link will also be provided to allow you to pay your rates via Secure payments or you can still pay by any of the other usual methods.
Information for residents living in the Queanbeyan former Local Government Area
If you would like to register to receive your rate notices sign up below. Notices will be sent via PDF to an email address nominated by you. If you have previously signed up you can log in from the link below.
Click on the region button below that applies to you to pay your rates online
You will receive a rates notice four times a year unless you prefer to pay the whole amount in one instalment. Rate payments are due on 31 August, 30 November, 28 February and 31 May. If you live in the former Palerang Local Government Area you will also receive a separate notice for your water account which is due on the same dates listed above.
How do I pay my rates?
We have a number of payment methods that are available for our residents.
- Pay your rates and charges online using the links below
- Over the counter at any of our offices
- Via any branch of Australia Post
- BPAY – via telephone or internet
- For residents in the Palerang region you can pay by telephone 1300 730 701. This is not available for residents in the Queanbeyan region
All payment methods are clearly shown on the back of your rates or water notice.
If you have multiple properties you will have different reference numbers for each property. This reference number directs your payment to the appropriate account.
For residents in the Palerang region you have a different customer reference number for your rates account and water account.
If you are having difficulty in making your payments, please contact us on 1300 735 025. We have a Rates and Charges Debt Recovery Policy which you can download(PDF, 373KB)
. The policy allows you to manage your outstanding amount through a payment arrangement. If you wish to consider a payment arrangement please contact Council.
If you are experiencing financial difficulty you can apply for rate relief by downloading and completing the Rate Relief Hardship form(PDF, 523KB)
We will be offering relief to farmers to have their rates deferred. To apply you will need to download and complete the Drought Relief Rate Hardship Form(PDF, 23KB)
. This will be assessed and you will be notified in writing of the outcome.
Council will also provide assistance to farmers in the following ways:
- Financial relief to eligible farmland property owners and occupiers where action is required regarding high priority weed infestations
- Access to town water from the Bungendore, Captains Flat and Braidwood water supplies for eligible farmland properties, limited to 1000 litres per occasion. Water can be obtained from the following sites:
- Braidwood - Bicentennial Park
- Captains Flat - Wilkins Park
- Bungendore - near Council depot in Ellendon St
What happens if I do not pay my rates on time?
If you do not pay your rates on time, a Debt Recovery Agency will send a reminder notice. This occurs where debts remain outstanding for 14 days from the instalment due date and where the balance exceeds $50. If the outstanding debt is not paid within 14 days of the reminder notice, Council’s Debt Recovery Agency will proceed with the issue of a Demand Letter and where necessary, commence legal action.
Under State legislation, some pensioners are eligible for concessions. The amount of the concessions available on an annual basis are fixed by legislation. At present, this concession is limited to up to $250 for ordinary rates and charges for domestic waste management services. In addition, an $87.50 rebate applies to residents in the urban area for both water and sewerage charges. This means concessions of up to $425 per annum are available. In addition to this, Council also provides up to an additional $40 per annum for eligible pensioners that live in the former Queanbeyan Local Government Area to compensate for the Special Rate Variation.
You can download the Pensioner Concession Application Form here(PDF, 185KB) .
If you receive a pension or benefit you may be eligible for a concession even though someone else may jointly own and occupy the property. To obtain further information please phone Council on 1300 735 025.
You can change your address by completing an online request here.