Council receives results from 2018 Satisfaction and Wellbeing Survey

Published on 30 November 2018

Image from Reconciliation Walk 2017

Council’s 2018 Community Satisfaction and Wellbeing Survey has shown that the majority of Queanbeyan-Palerang residents are satisfied with Council’s overall performance and their quality of life. 

Jetty Research undertook the statistically valid survey of 600 randomly selected residents in September 2018. The results showed some positive signs for the organisation, with 56% satisfied or very satisfied with Council’s performance and only 12% dissatisfied.

“The outcomes of this survey are quite positive, with Queanbeyan-Palerang Regional Council scoring an overall satisfaction rating of 3.5 out of 5, which is higher than other similar sized councils that we were compared to,” Queanbeyan-Palerang Mayor, Cr Tim Overall said.

“The majority of our services are performing well in the eyes of the community, but as you would expect there are some areas we can improve on and we’ll look to do that.

“We also looked at the quality of life of our residents. More than 90% of respondents said their quality of life was either good to extremely good, which is a very good sign for our area.

“This is the first Community Satisfaction Survey undertaken by QPRC since the merger and the results will provide the baseline for the organisation.”

The survey looked at customer perceptions of satisfaction and importance of 24 of Council’s key external-facing services. Services that were rated as high satisfaction and high importance were:

  • Bridges
  • Cleanliness of public domain
  • Parks, reserves and playgrounds
  • Sewage collection and treatment
  • Waste and Recycling
  • Water supply

The following services rated as high importance, but low satisfaction

  • Community services
  • Environmental monitoring and protection
  • Sealed roads

A separate online and hard copy survey was conducted to ensure all residents had an opportunity to provide input. For more information download a copy of the Community Satisfaction and Wellbeing Survey 2018