Council seeking feedback on services

Published on 06 September 2018

Customer Feedback

Residents across the Queanbeyan-Palerang area will get the chance to provide feedback on Council’s services as part of its regular Customer Satisfaction Survey.

The biennial survey is used to gauge community satisfaction in Council as a whole, but also explore four key areas:

  • Council’s service delivery and the importance of those services
  • How residents receive information from Council and feelings on recent enquiries
  • How Council is moving towards achieving the Community Vision
  • Community wellbeing

“The Customer Satisfaction Survey provides Council with some important data which allows us to make adjustments to our service delivery based on the feedback provided by the community,” Queanbeyan-Palerang Mayor, Cr Tim Overall said.

“This survey will provide us with some baseline data for the new organisation and we will conduct another survey in March 2020 to show whether we have improved or slipped in our service delivery.”

Jetty Research will randomly contact a statistically valid sample of 600 residents across Council’s urban, urban fringe, villages/town and rural sections of the community. 600 participants represents a statistically valid proportion of the Local Government Area and will provide results that are accurate to within +/- 4% at the 95% confidence level.

The surveys will take an average of 15 minutes. Results are expected to be publicly available in November 2018.

Residents wishing to participate in the survey, but who are not randomly selected, will be able to complete an online version at in the coming week and hard copies will be available at Council’s libraries and customer service centres.