Residents can report issues instantly to Council through the free iPhone and Android smartphone app, Snap Send Solve.
Snap Send Solve allows users to take a photo of an issue such as litter, waste, parking, street cleaning, trees or noise, and by using GPS positioning determine the responsible council and send an email to report the problem.
You can also use Snap Send Solve to provide feedback instantly to Council.
Follow the links below to download Snap Send Solve for free on your mobile device.
Download the Snap Send Solve app for Apple devices
Download the Snap Send Solve app for Android devices
Streetlights are a not a responsibility of Council. This can be reported to Essential Energy online here.
We are not responsible for the collection of abandoned shopping trolleys. You can report these from the links below.
- Trolley Tracker - report it online here, phone 1800 641 497 for Woolworths, Big W, and Dan Murphy's, or email firstname.lastname@example.org
- Coles Customer Relations - report it online here, phone 1800 TROLLEY (1800 876 553) or email email@example.com for Coles and Kmart trolleys
- Aldi - Call 13 25 34 or report it online here.
Report missed collections, request extra bins or report a lost or missing bin via our waste page.
Report illegal dumping to the NSW Environmental Protection Agency online at RID Online.
If you are not satisfied with our service in any respect, or you think we have made a mistake, please bring your complaint to us directly so that the matter can be resolved.
We have a Complaint Handling System which aims to resolve issues quickly. A complaint can be made by phone, in person, in writing or by email or by completing the online complaint form below.
A complaint should detail the name, address and contact telephone numbers of the complainant together with a brief description of the problem. Complaints that do not contain contact information are difficult to follow up and may not be progressed. In line with Council's Compliance and Enforcement Policy, Council staff are required to protect the identity of people making complaints where this is practical and appropriate. Personal information that identifies individuals will only be disclosed or used by Council as permitted under the relevant privacy laws and confidentiality obligations
You can also register your compliments or complaints online here.
You can also download our Customer Service Charter here(PDF, 563KB) .
To report any urgent issues please contact our customer service centre or the afterhours emergency telephone number.
- Business hours - 8.30am-4.30pm Monday-Friday 1300 735 025
- Afterhours: 1300 735 025 - this is only for emergency matters such as broken water mains, sewage issues, dog attacks etc.
Each month, Council seeks feedback from 1 in 10 residents who submitted a customer service request with Council. We send customers an email or SMS (depending on the data we have in our system) to request that they complete the survey. The survey asks some general questions about the request and gauge the level of satisfaction the customer had with Council. The results are used to improve our approach to customer service.
No data is provided to third parties as part of this process.
Surveys completed within 14 business days of the email/SMS being sent will go into the draw for a $50 voucher.
If you don’t receive one of these surveys, but want to provide some feedback please do so via our online services system.
If you wish to discuss further, please contact the Service Manager, Customer and Communication on 1300 735 025 or email firstname.lastname@example.org