To allow for end of financial year processing our eServices system will be unavailable from 4.30pm Thursday 29 June until late Friday 1 July. This affects payment made via our website, online enquiries for development applications, online certificate requests and lodging job applications.
This section describes how we safeguard the privacy of our customers online and throughout our businesses.
Queanbeyan-Palerang Regional Council recognises and respects your expectations of privacy. We will take the necessary steps to insure that information you share with us remains confidential.
We collect, retain and use information that relates to you in order to provide Council services and functions. Certain information we collect to comply with laws and regulations. We can only use information collected for the purpose that the information was obtained. Whenever we collect information, we will gladly share the reasons with you upon request.
Council has established procedures to maintain the accuracy of our customers' information. We will also respond to your requests to correct inaccurate information in a timely manner.
We have procedures in place to limit access to your personal information to those employees with a business reason for knowing such information. We educate our employees about the importance of confidentiality and customer privacy. We also take appropriate disciplinary measures to enforce our confidentiality and privacy policies.
We maintain appropriate security standards and procedures to help prevent access to your confidential information by anyone not authorised to access such information. Examples of these security procedures include use of computer passwords, firewalls, network security, locked fireproof file cabinets, shredding of unnecessary documents, and more.
We do not reveal information about you or your accounts to parties outside the Council for their independent use unless 1) you authorise us to do so; 2) the information is provided to help complete a transaction initiated by you; 3) the disclosure is required and allowed by law.
Sometimes it is necessary to provide information about you or your accounts, property and complaints to a vendor or service company that we hire to help us provide services to you. We require that these vendors and service companies maintain the confidentiality of this information and abide by all applicable laws. We do not permit third parties to sell or reuse the information for their own purposes.
When you visit our web site, we apply the same standards for confidentiality and privacy that we do when you visit our offices. We may ask you for information to help us serve you or to better understand who is visiting our web site. This information will only be used by us for legitimate business purposes.
More information can be found on the NSW Information and Privacy Commission website.