We aim to provide information in an open and accountable way, and also to handle personal, legal and commercially sensitive information in a fair and reasonable manner.
All legitimate requests for access to Council information are handled in line with the Government Information (Public Access) Act 2009 (GIPAA) requirements.
Access our Publications
We publish our Annual Report, Community Strategic Plan and other Council documents online. These are available for download from this page.
The Agency Information Guide has been prepared in accordance with Section 20 of the Government Information (Public Access) Act 2009.
Download the Agency Information guide here(PDF, 468KB)
Requesting information from us
There are two types of information requests formal and informal. To determine which application you require you can call Customer Service on 1300 735 025.
Find Out More
You can find out more about your right to information through the Information and Privacy Commissioner (IPC).
Mail: GPO Box 7011, Sydney NSW 2001
Visit: Level 11, 1 Castlereagh Street, Sydney NSW 2000
Call: 1800 472 679 between 9.00 am and 5.00 pm, Monday to Friday.
This form is to be used to access information held within Council’s property files or stored electronically on Council’s record management system where it meets the criteria of open access or government information under the Government Information (Public Access) Act 2009.
If a Drainage Diagram is required for renovations and emergency plumbing repairs, apply for this online here.
Fees and charges will apply in accordance with Council’s Adopted Fees and Charges 2023-24.
Schedule 1 - Information Access Application
|Type of request
|Property Information Requests - pre 1 July 2010 (DA Consents, Occupation Certificates, plan etc.)
|Property Information Requests - post 1 July 2010
Administration/Staff fees - Reproduction of documents (including photocopy or scan)
|Type of document
|File documentation including search A3-A4
|File documentation including search A1, A2 or A0
Copyright Owner(s) / Property Owner(s) Consent Information
In accordance with the Copyright Act 1968, Council is not permitted to reproduce any plans or reports without the copyright owner’s consent. Upon receiving this request, Council will locate the requested documents and provide you with the copyright owner’s details.
Under the Government Information (Public Access) Act 2009, Council is prohibited from providing internal residential floor plans to third parties without the current owner’s consent. Owner/s permission is also required to access Council property files for all development information prior to July 2010.
If you are not the owner of the property, written authorisation will be required from one of the following before such information will be provided:
A written letter or email from the owner/s
A written letter or email from the owner/s solicitor
A written letter or email from the owner/s real estate agent
Due to a high volume of applications being received, please allow six weeks for your application to be assessed.
Please note however, the GIPA Act provides no statutory time frame by which informal requests must be decided within and Formal Access Applications are prioritised due to strict legislative timeframes.
Should you require property information only, including dates of Development approvals, Occupation Certificates, Final Inspection and Building Certificates, please choose the ‘Property Information Request’ below.
If information cannot be accessed through the above options, a formal access application can be submitted to Council. This approach may be required if you are requesting more complex, and/or high volumes of information that requires research and assessment by staff in order to process your request.
Your application must:
- Be in writing
- Clearly indicate that it is an access application made under the GIPAA
- Be accompanied by an application fee of $30
- Provide an Australian address for correspondence purposes
- Include suitable detail so that the government information applied for can be identified.
Download the formal access application(PDF, 629KB)
When requesting information please be aware that fees may be payable for:
- Requesting access to versions of documents that are neither current nor immediately preceding versions of the current document and are not reasonably accessible.
View our current Fees and Charges
We can only provide contact details for the purposes listed on the application.
If you are dissatisfied with an access application decision, you can request an internal review. Please email the Right to Information Officer at firstname.lastname@example.org.
Know your rights under the GIPAA 2009
We have a register of Council owned land - which also includes Crown land managed by QPRC.
View the Council Land register here
Under the Government Information (Public Access) Act 2009, our disclosure log is updated after certain access applications have been decided. The log provides details of information we've released that may be of interest to other members of the public. An agency’s disclosure log must record the following:
- The date the access application was decided.
- A description of the information released.
- Whether any of the information is available to other members of the public.
- If so available, how it can be accessed.
- Download the disclosure log January - 30 June 2022(PDF, 127KB)
- Download the disclosure log May 2019 - December 2021(PDF, 157KB)
- Download the disclosure log October 2016 - April 2019(PDF, 211KB)
We publish our Register of disclosure of Statement of Political Donations and Gifts by Applicants and Submitters.
View register of disclosures(PDF, 35KB)
Council has adopted the following delegations
- Delegation of Function to the General Manager
- Delegation of Functions to the Mayor
- Delegations of Functions to the Deputy Mayor
Before each Council meeting, Councillors must disclose any pecuniary or non-pecuniary interests for items that are being determined at that Council meeting. These are recorded in a register and made available to the public.
Download the 2021-2023 Councillors Conflicts of Interest Register(PDF, 849KB)