Water and Sewer

1. Overview

Council maintains the water and sewer network. We have an agreement with Icon Water to purchase potable water for the Queanbeyan area. Braidwood, Bungendore and Captains Flat have their own water treatment facilities which service the urban area of the three towns/villages.

For supply issues that are not within your property boundaries, you can contact our offices:

Telephone - 1300 735 025 - Monday to Friday 8.30am - 4.30pm

After hours emergency numbers

Braidwood, Bungendore, Captains Flat – 1300 735 025 - option 1.

Queanbeyan - 1300 735 025 - option 2.

2. EPA Sewage Treatment Plant Data

The Environment Protection Authority (EPA) requires us to publish pollution monitoring data for each of our sewerage treatment plants in accordance with the Protection of the Environment Legislation Amendment Act 2011 (POELA Act).

The specific requirements for the publication of monitoring results are set out in s.66(6) of the POEO Act.

The latest pollution monitoring data for the Braidwood, Bungendore and Captains Flat sewage treatment plants may be downloaded below.

Googong's Recycled Water System

Googong will be so water efficient, its 18,000 residents will use less water than just 6,500 residents would normally use in an average Australian community. 

Googong Township Pty Ltd has constructed a state of the art water recycling plant at Googong to service the eventual 18,000 residents that will live in the new town. The plant will see recycled water returned to houses, businesses and schools. The plant is in the final stages of testing, with recycled water expected to be available for Googong properties in 2017-18.

One of the key goals of Council is to ensure that residents are aware of the uses of recycled water, how the system works and what their responsibilities are.

Fact Sheets

A number of fact sheets have been developed to help the residents of Googong understand about the new recycled water system.  You are able to download these below.

Googong Plumbing Standards

You can download the Googong Plumbing Standards here(PDF, 1MB).

3. Integrated Water Cycle Management Strategy - Palerang Communities 

This Strategy was adopted at our February 2019 Council Meeting. The strategy address the six elements of the Best-Practice Management of Water Supply and Sewerage Framework. It is our 30 year strategy for the provision of water services to our community. The Strategy:

  • Sets the objectives and performance indicators for the Water & Sewer business
  • Identifies the needs
  • Right sizes’ infrastructure
  • Determines the priority
  • Identifies the best-value 30-year IWCM scenario on a triple bottom line basis.

You can download the full strategy here(PDF, 17MB) .

4. Queanbeyan Waterways Data

We conduct monthly water sampling in Queanbeyan area. You can download the results of these below.

5. Report a drinking or recycled water quality issue

Click here to view form.

6. Sewage spills

Council has had major blockages in sewer catchments found within the LGA.  This is costing Council and ultimately you, the ratepayer, more than what is actually required due to additional pump maintenance fees, higher electricity costs and after hours call-out fees. Blockages and sewer pipe breakdowns significantly increase the risk of sewage overflows to the environment, into a property or your house. Please view and download the following factsheets and tips to help prevent future sewer blockages.

Download the tree roots in sewer pipes factsheet(PDF, 312KB)

Download the six tips to prevent a sewage backup(PDF, 163KB)

Download the sewage wise sewer overflows factsheet(PDF, 400KB) 

7. Water meter size reassessment

If you feel your water meter size does not match the use of your property, you can apply for a reassessment. Please contact us to discuss or complete the application online below.

8. Waterwise

We offer the following incentives for local residents and businesses who are connected to the Queanbeyan-Palerang water supply.

  • free home tune-up
  • free AAA shower rose
  • free dual flush toilet
  • subsidies for rainwater tanks
  • subsidies for commercial properties

For more information you can download the WaterWise brochure here(PDF, 910KB).

Waterwise application forms

Download the washing machine rebate form(PDF, 1MB)

Download the home tune-up form(PDF, 980KB)

Download the rainwater tank rebate form(PDF, 979KB)

Download the commercial rebate form(PDF, 1MB)

Information on saving water

Visit the Your home website for tips on saving water

9. Water Conservation Measures - Braidwood, Bungendore and Captains Flat

There are mandatory water conservation measures in place for Braidwood, Bungendore and Captains Flat. 

Private gardens and lawns, commercial nurseries, market gardens and turf-growing businesses

  • Sprinkler and other irrigation systems can be used to water lawns and plants only between 6pm and 9am on any day from 1 September to 31 May (inclusive).
  • A hand-held hose fitted with a trigger nozzle, a bucket or a watering can may be used at any time.
  • At all times, gardens and lawns may only be watered without causing pooling or runoff.

Lawns and plants at parks, sports amenities, golf courses and public gardens 

  • Sprinkler and other irrigation systems can be used to water lawns and plants only between 6pm and 9am on any day from 1 September to 31 May (inclusive).
  • A hand-held hose fitted with a trigger nozzle, a bucket or a watering can may be used at any time.
  • At all times, gardens and lawns may only be watered without causing pooling or runoff.

Paved areas

  • A bucket and mop or high-pressure, low-volume cleaner can be used to clean paved areas at any time.
  • Otherwise, water must not be used to clean paved areas unless cleaning is necessary as a result of accident, fire, health hazard or other emergency.

Vehicles

If not washed at a commercial car wash, any vehicle should be washed on a lawn or other porous surface wherever practicable and then may only be washed by using:

  • a bucket or watering can
  • a high-pressure, low-volume cleaner or
  • a hand-held hose fitted with a trigger nozzle.
  • boat motors may be flushed or rinsed after use.

Windows and Buildings

Windows may be washed or gutters may be cleaned at any time. Other parts of a building may be washed at any time by using a bucket and mop/brush or a high-pressure, low-volume cleaner, unless cleaning is necessary as result of accident, fire, health hazard or other emergency.

Construction and related activities

  • Water can only be used for dust or other pollutant suppression by means of a hose fitted with a flow cut-off device or a vehicle fitted with sprinklers. Unless impractical, water may only be used by means of a hose fitted with a flow cut-off device.
  • Wherever practicable, non-potable water should be used.

10. Water Conservation Measures - Queanbeyan and Googong

There are mandatory water conservation measures in place for Queanbeyan and Googong. 

Private gardens and lawns not elsewhere included

  • Sprinkler and other irrigation systems can be used to water lawns and plants only between 6pm and 9am on any day from 1 September to 31 May (inclusive).
  • A hand-held hose fitted with a trigger nozzle, a bucket or a watering can may be used at any time.
  • At all times, gardens and lawns may only be watered without causing pooling or runoff.

Paved areas

  • A bucket and mop or high-pressure, low-volume cleaner can be used to clean paved areas at any time.
  • Otherwise, water must not be used to clean paved areas unless cleaning is necessary as a result of accident, fire, health hazard or other emergency.
  • In these circumstances the most water-efficient method of cleaning reasonable available should be adopted.

*All applicable laws must be complied with when discharging substances into the stormwater system. 

Vehicles

If not washed at a commercial car wash, any vehicle should be washed on a lawn or other porous surface wherever practicable and then may only be washed by using:

  • a bucket or watering can
  • a high-pressure, low-volume cleaner or
  • a hand-held hose fitted with a trigger nozzle.
  • boat motors may be flushed or rinsed after use.

Windows, buildings and building gutters

  • Building gutters may be cleaned at any time by any means.
  • Windows and other external parts of buildings may be washed at any time, but only by using a bucket and mop/brush or a high-pressure, low-volume cleaner.
  • Otherwise, water must not be used to wash building exteriors unless cleaning is necessary as a result of accident, fire, health hazard or other emergency. In these circumstances the most water-efficient method of cleaning reasonable available should be adopted.

*All applicable laws must be complied with when discharging substances into the stormwater system.

Private ponds and fountains

  • Private ponds and fountains may only be filled or topped up using a bucket, a watering can or a hand-held hose fitted with a trigger.
  • There is no restriction on the operation of fountains that recirculate water from the pond or reservoir in which they are installed. Other fountains may not be operated.

Private swimming pools and spas

Emptying and refilling existing pools and filling new pools and spas

Pools and spas with a capacity of 3,000 litres or more must not be either emptied, refilled, or filled for the first time, unless:

  • the occupier of the premises has lodged a water offset plan with ACTEW;
  • ACTEW has approved the water offset plan;
  • the occupier of the premises complies with the approved water offset plan; and
  • the pool or spa is fitting with a cover (that covers at least 80 percent of the surface area of the water) when the pool or spa is not in use.

Pools and spas with a capacity less than 3,000 litres may only be refilled, or filled for the first time, using a hand-held hose fitted a trigger nozzle, a bucket or a watering can.

Topping up pools and spas

Pools and spas with a capacity of 3,000 or litres of more may only be topped up using a bucket, a watering can or a hand-held hose fitted with a trigger nozzle and only if:

  • the owner or occupier of the premises has registered with ACTEW;
  • the topping up is done before 9am or after 6pm on any day; and
  • the pool or spa is fitting with a cover (that covers at least 80% of the
  • surface area of the water) when the pool or spa is not in use.

Pools and spas with a capacity less than 3,000 litres may only be topped up using a hand-held hose fitted with a trigger nozzle, a bucket or watering can.

Water Storage tanks, dams and lakes

Unless the property, at which a water storage facility is located, is not connected to ACTEW Corporation Limited’s potable water supply system, a water storage tank, dam or lake may only be filled or topped up if:

  • the owner or occupier of the premises has lodged an exemption application with ACTEW;
  • ACTEW has granted the exemption; and
  • water is used in accordance with the exemption.

Construction and related activities

Wherever practicable, non-potable water should be used. In green fields sites, water can be used for dust or pollutant suppression or earth compaction only:

  • by means of a hose fitted with a flow cut-off device or a vehicle fitted with sprinklers;
  • if the occupier of the premises has lodged an exemption application with ACTEW;
  • if ACTEW has granted the exemption; and if water is used in accordance with the exemption.

In all other cases, water may be used for building and construction activities only where alternative water sources are not reasonable available or suitable (provided that water may not be used at any time to generate an exposed aggregate finish). Unless impractical, such water may only be used by means of a hose fitted with a flow cut-off device.

11. Water supply interruptions

We are working on providing better water services to our community. Part of this process includes repairing and replacing water mains and house connections.

 The supply of water to properties in the following areas may be interrupted between 9.00am and 4.00pm on Thursday 18 July 2019:

  • Munro Road, Queanbeyan
  • McCrae, Pooley and Maloney Sts, Queanbeyan