Water and Sewer

1. Overview

Council maintains the water and sewer network. We have an agreement with Icon Water to purchase potable water for the Queanbeyan area. Braidwood, Bungendore and Captains Flat have their own water treatment facilities which service the urban area of the three towns/villages.

For supply issues that are not within your property boundaries, you can contact our offices:

Telephone - 1300 735 025 - Monday to Friday 8.30am - 4.30pm

After hours emergency number

1300 735 025

2. EPA Sewage Treatment Plant Data and Licences

The Environment Protection Authority (EPA) requires us to publish pollution monitoring data for each of our sewerage treatment plants in accordance with the Protection of the Environment Legislation Amendment Act 2011 (POELA Act).

The specific requirements for the publication of monitoring results are set out in s.66(6) of the POEO Act.

The latest pollution monitoring data for the Braidwood, Bungendore and Captains Flat sewage treatment plants may be downloaded below.

Environmental Protection Authority (EPA) Licences

The Environmental Protection Authority (EPA) issues licences for our wastewater pipe network and treatment systems. We have provided links to the Licences below which are all on the EPA website.

Googong's Recycled Water System

Googong will be so water efficient, its 18,000 residents will use less water than just 6,500 residents would normally use in an average Australian community. 

Googong Township Pty Ltd has constructed a state of the art water recycling plant at Googong to service the eventual 18,000 residents that will live in the new town. The plant will see recycled water returned to houses, businesses and schools. The plant is in the final stages of testing, with recycled water expected to be available for Googong properties in 2017-18.

One of the key goals of Council is to ensure that residents are aware of the uses of recycled water, how the system works and what their responsibilities are.

Fact Sheets

A number of fact sheets have been developed to help the residents of Googong understand about the new recycled water system.  You are able to download these below.

Googong Plumbing Standards

You can download the Googong Plumbing Standards here(PDF, 1MB).

3. Integrated Water Cycle Management Strategy - Palerang Communities 

This Strategy was adopted at our February 2019 Council Meeting. The strategy address the six elements of the Best-Practice Management of Water Supply and Sewerage Framework. It is our 30 year strategy for the provision of water services to our community. The Strategy:

  • Sets the objectives and performance indicators for the Water & Sewer business
  • Identifies the needs
  • Right sizes’ infrastructure
  • Determines the priority
  • Identifies the best-value 30-year IWCM scenario on a triple bottom line basis.

You can download the full strategy here(PDF, 17MB) .

4. Queanbeyan Waterways Data

We conduct monthly water sampling in Queanbeyan area. You can download the results of these below.

5. Report a drinking or recycled water quality issue

Please report an issue with the water quality you receive from the Council drinking or recycled water supply via our online form.

Information collected here is used to assist Council staff with diagnosing your problem and to develop the appropriate response.

Once lodged, this form will be sent to the appropriate officer and we will be in touch to discuss the matter with you. We may require additional information from you to solve the problem.

Please note, this is not suitable for lodging a water quality issue related to stormwater or the quality of water in ponds, rivers and other waterbodies. 

Report a drinking or recycled water quality issue online here.

6. Sewage spills

Council has had major blockages in sewer catchments found within the LGA.  This is costing Council and ultimately you, the ratepayer, more than what is actually required due to additional pump maintenance fees, higher electricity costs and after hours call-out fees. Blockages and sewer pipe breakdowns significantly increase the risk of sewage overflows to the environment, into a property or your house. Please view and download the following factsheets and tips to help prevent future sewer blockages.

Download the tree roots in sewer pipes factsheet(PDF, 312KB)

Download the six tips to prevent a sewage backup(PDF, 163KB)

Download the sewage wise sewer overflows factsheet(PDF, 400KB) 

7. Water meter size reassessment

If you feel your water meter size does not match the use of your property, you can apply for a reassessment. Please contact us to discuss or complete the application online below.

8. Waterwise

We offer the following incentives for local residents and businesses who are connected to the Queanbeyan-Palerang water supply.

  • free home tune-up
  • free AAA shower rose
  • free dual flush toilet
  • subsidies for rainwater tanks
  • subsidies for commercial properties

For more information you can download the WaterWise brochure here(PDF, 910KB).

Waterwise application forms

Download the washing machine rebate form(PDF, 1MB)

Download the home tune-up form(PDF, 980KB)

Download the rainwater tank rebate form(PDF, 979KB)

Download the commercial rebate form(PDF, 1MB)

Information on saving water

Visit the Your home website for tips on saving water