Please report an issue with the water quality you receive from the Council drinking or recycled water supply via our online form.
Information collected here is used to assist Council staff with diagnosing your problem and to develop the appropriate response.
Once lodged, this form will be sent to the appropriate officer and we will be in touch to discuss the matter with you. We may require additional information from you to solve the problem.
Please note, this is not suitable for lodging a water quality issue related to stormwater or the quality of water in ponds, rivers and other waterbodies.
Report a drinking or recycled water quality issue online here.
You can apply for a statement of available water pressure and flow. This related to pressure testing of water mains which ascertains fire service and general water design requirements for new and existing multi-unit residential and commercial developments.
Download the application for a statement of available water pressure(PDF, 230KB)
Customers who have a testable backflow device installed are required to have the device tested at least every 12 months.
Annual testing ensures that the backflow device continues to operate correctly. A defective device can:
- Cause a backflow incident
- Allow water to escape through leaking devices
Download the Backflow Prevention Device Inspection and Maintenance report(PDF, 126KB)
If you feel your water meter size does not match the use of your property, you can apply for a reassessment. Please contact us to discuss or complete the application online below.
In order to meet development needs, changes to Council’s water, sewer and stormwater assets may be required. To request a quote for Council to undertake private works, please review the Terms and Conditions shown below and complete the application form. If you require further information, please contact Council on Utilities.PrivateWorks@qprc.nsw.gov.au or 1300 735 025.
Terms and Conditions