Roads and footpaths

1.Road maintenance

We are responsible for around 1,600 kilometres of road throughout the local government area. 763km is unsealed and the remaining 851km is sealed in various formats. We hold an ongoing contract with the NSW Roads and Maritime Services (RMS) for the provision of road maintenance and construction services on the State road network within our local government area and part of the Goulburn Mulwaree local government area.

2.Footpaths

We are also responsible for the maintenance of footpaths. Each year we undertake repairs, maintenance and construct new footpaths in line with our Pedestrian Access and Mobility Plan.

3.CityCare

To address a shortfall in asset maintenance, the former Queanbeyan City Council gained approval for a one-off 5.8% Special Rate Variation in 2010-11. This Special Rate Variation, known as the CityCARE Levy, funds upgrades and maintenance to Queanbeyan’s roads, footpaths, parks and sportsfields.

In regards to roads, Council allocates approximately $650,000-$700,000 towards pavement rehabilitation and bitumen resealing of the Queanbeyan road network. An additional $250,000 (approximately) is allocated to footpath maintenance and replacement. This funding is on top of the regular maintenance works that Council undertakes in the Queanbeyan area.

4.Report a problem

You can report a problem to Council, including potholes or damaged footpaths by:

  • Using the Snap Send Solve app. This is available for download at the Apple app store or Google play.
  • For residents living in the former Palerang local government area please call our customer service team on 6238 8111.
  • For residents living in the former Queanbeyan local government you can report an issue online here or call 6285 6000.

5.Household Travel Survey (ACTQP HTS)

This survey of daily travel patterns is being conducted by Ipsos Social Research Institute for the Transport Canberra and City Service Directorate and the Queanbeyan-Palerang Regional Council.

The survey will collect information about how, where and when members of a selected household travels over a single day. The survey responses are combined with those from other households to assist with transport planning across the ACT and Queanbeyan-Palerang communities.

The surveys are conducted with households right across the ACT and Queanbeyan-Palerang region. Each household is randomly selected from a list of all household addresses in a neighbourhood. The selected households are asked to complete some questions about their household and themselves. Each selected household will be asked to complete a travel diary for the specified days.

By collecting all personal travel information – from walking the dog, through to interstate travel – the responses will help us to generate a complete picture of travel and activity in different areas - information that will be used to make planning decisions about roads, public transport and other facilities in and around your local community. As an example, the results of the travel survey will be used as a base to set the behavioural model in the next versions of QPRC traffic studies.

All information collected is treated as confidential. No data that allows the identification of the person or household will be released without the consent of the household.

Information For Survey Participants

Your participation in the ACT and Queanbeyan-Palerang Household Travel Survey is greatly appreciated.

We need information from as many different households as possible to better understand the complexity of travel. We need to hear from you, whether you make a lot of trips or hardly travel at all.

Effective transport planning is a critical part of managing our cities and towns. Your completed survey, and other surveys from households in your area, helps us understand how, when and where people travel.

We know that different people travel in different ways. To get a good picture of the travel by people in your area, the survey needs to get answers from all types of people and households.

That is why, in addition to asking about your travel, we also ask question about your age, gender, occupation and income to make sure we have included all types of people. These answers are then combined with those from all other households in the survey to give a complete picture of the day-to-day travel and activities of all people in the community.

The Results from our survey will also be compared with the results from the 2016 Census to ensure that our survey respondents are representative of the broader population.

Survey participants can be assured:

  • All information collected is confidential
  • Survey results are grouped together to give an overview of travel across a region
  • Personal information is deleted before data is used for transport planning
  • Your name, address and contact information is not kept unless you agree to take part in other transport-related research projects.

If you have any difficulties or concerns filling in the survey, or would like to speak to the survey team about other ways of providing information, please call 1800 071 219 (free call).

Who is conducting the survey?

The survey is being conducted for the Transport Canberra and City Services Directorate and Queanbeyan-Palerang Regional Council by the Travel Survey Team from Ipsos Social Research Institute.

What is the survey about?

The purpose of this survey is to collect essential information on the day-to-day travel and activities of people living in various parts of the ACT and QPRC areas; how, where, why and when people travel.

The survey results will provide a snapshot of trip making and travel patterns occurring in different areas – information that will be used to make planning decisions about roads, public transport and other facilities in and around your local community. As an example, QPRC would use the information to form the basis of the behavioural travel patterns used in the next revisions of our traffic studies.

How is the survey conducted?

We ask you to first complete some questions about your household and yourselves. We then ask you to provide information about your travel and activities on a specific 'Travel Day'. This day will be indicated on your survey forms.

Why do you ask about the people in the household?

We know that different people travel in different ways. To get a good picture of the travel by people in your area, the survey needs to get answers from all types of people and households.

This is why, in addition to asking about your travel, we also ask questions about your age, gender, occupation and income to make sure we have included all types of people. These answers are then combined with those from all other households in the survey to give a complete picture of the day-to-day travel and activities of all people in the community.

The results from our survey will also be compared with the results from the 2016 Census to ensure that our survey respondents are representative of the broader population.

What if I drive for a living?

We realise that it would be very difficult for 'professional drivers' (those employed to move goods or people) to write down all the travel they make over a whole day and we don't expect them to do so.

Instead, we ask that they record only their personal travel – including trips from home to work and back again. However, if you are not a 'professional driver', but sometimes travel as part of your work (e.g. to go to a meeting) then we ask that you record all travel you do as part of your work.

What about privacy?

The Travel Survey team respects the privacy of individuals. All information obtained through the survey will be treated in the strictest confidence, and only analysed in combination with many other households from your municipality and the wider study area.

No data that allows identification of survey participants will be released. Furthermore, no address or contact information from this project will be stored by the Travel Survey Team, unless you have explicitly agreed to participate in other transport related research.

How was I selected?

No individual person has been selected for the survey. Instead, a random sample of households has been selected from up-to-date listings of street addresses in your area. So, you (personally) were not selected – your address was.

But I don't travel very much!

We are interested in understanding the travel behaviour of everyone selected to take part in the survey. While some people will make a lot of trips, it is just as important for us to know about those who don't travel much, or at all.

The survey is interested in all types of transport – cars, buses, trucks, motorbikes, bicycles and walking.

So, on your Travel Day, it does not matter whether:

  • you do not go anywhere at all
  • you only leave the house once or twice, or
  • you make lots of trips.

Please record what actually happened on your Travel Day, even if this is different to your normal daily routine.

What will happen next?

On the coming weekend, a representative of the Travel Survey team will deliver survey forms to your door. This will also give you the opportunity to ask any questions you may have about the survey.

Then, on the following weekend, we will return to collect your completed forms. Even if you don't travel on your Travel Day or are away for the day, it is still important that you complete the forms. This ensures that all members of the community are represented.

In this way, everyone's travel needs are considered when decisions are made about transport investment and operations.

What if I have other questions?

If you have any questions or problems with the survey, please do not hesitate to contact the Travel Survey Team on 1800 071 219 (free-call).