Report a problem

1. Using your smartphone

Residents can report issues instantly to Council through the free iPhone and Android smartphone app, Snap Send Solve.

Snap Send Solve allows users to take a photo of an issue such as litter, waste, parking, street cleaning, trees or noise, and by using GPS positioning determine the responsible council and send an email to report the problem.

You can also use Snap Send Solve to provide feedback instantly to Council.

Follow the links below to download Snap Send Solve for free on your mobile device.

Download the Snap Send Solve app for Apple devices

Download the Snap Send Solve app for Android devices

2. Report a Streetlight Fault

We do not look after broken or faulty streetlights. This can be reported to Essential Energy online here.

3. Abandoned shopping trolleys

We are not responsible for the collection of abandoned shopping trolleys. You can report these from the links below.

  • Trolley Tracker - report it online here, phone 1800 641 497 for Woolworths, Big W, and Dan Murphy's, or email councilreport@trolleytracker.com.au
  • Coles Customer Relations - report it online here, phone 1800 TROLLEY (1800 876 553) or email 1800trolley@colesgroup.com.au for Coles and Kmart trolleys
  • Aldi - Call 13 25 34 or report it online here.

4. Report a problem online

You can report any non urgent problems by completing the online form below.

Click here to view form.

5. Report a drinking or recycling water quality issue

Click here to view form.

6. Making a complaint

If you are not satisfied with our service in any respect, or you think we have made a mistake, please bring your complaint to us directly so that the matter can be resolved. 

We have a Complaint Handling System which aims to resolve issues quickly.  A complaint can be made by phone, in person, in writing or by e-mail or by completing the online complaint form below.  

A complaint should detail the name, address and contact  telephone numbers of the complainant together with a brief description of the problem. 

You can also download our Customer Service Charter here(PDF, 56KB). 

Click here to view form.

7. Urgent or after hours problems

To report any urgent issues please contact our customer service centres or the after hours emergency telephone number.

  • 1300 735 025 during business hours
  • After hours 1300 735 025 option 1 for former Palerang and option 2 for Queanbeyan